Privacy Policy

This Privacy Policy explains how Pest Shield (“we,” “us,” or “our”) collects, uses, and shares information when you use our website and referral services. By using our services, you agree to the practices described in this policy.

1. Who We Are

Pest Shield is a referral service that connects consumers with independent pest-control providers. We do not provide pest-control services directly. When you request help through us, we may share your information with an independent provider serving your area so they can contact you.

2. Information We Collect

We may collect the following types of information:

• Contact information such as your name, phone number, email address, and ZIP code or service address.
• Service details you provide about your pest-control concern, including the type of pest and any observations about activity or damage.
• Communication records from calls, messages, or other interactions with us or a referred provider.
• Technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Connect you with an independent pest-control provider.
• Respond to your questions and provide customer support.
• Improve our website, services, and the matching process.
• Comply with legal obligations and protect against fraud or misuse.
• Send service-related communications, which may include follow-ups about your request.

4. How We Share Your Information

We share your information with independent pest-control providers so they can contact you about your request. We may also share information with service providers who assist us in operating our business, or when required by law. We do not sell your personal information.

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website. You can control cookies through your browser settings, but disabling them may affect how parts of the site function.

6. Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements. When no longer needed, we remove or de-identify it.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of marketing communications by following the instructions in any message you receive.

8. Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the updated date above will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy, call us at (866) 226-9248.